Knowledge Tools for Tenants

Knowledge ToolsBeing informed is one the keys to success in the property market.

Tenant Renting Guide

This will help you understand everything you need to know prior to renting a home with us: New Tenant Checklist

Connect Your Utilities

Connect your utilities here

Rent Direct Debit

Paying rent by Direct Debit is highly useful for many tenants. We offer this option as part of your iPayRent service. Find out more about paying rent by direct debit..

Emergency Contacts

Legislation: Section 62 of the NSW Residential Tenancies Act 2010 will define what is classed as an urgent repair.

The following companies can be contacted in the case of an emergency at the property:
Electrician: Quickspark 0418 110 152 & Ausgrid 13 13 88
Plumber: Total Plumbing 0411 466 848
Glazing: Miranda Glazing 02 9545 5644
Locksmith: Clockwork Locks 02 9567 8686
Sydney Water Emergency: 13 20 90
Gas: 13 34 66

Repair Request

We’ve provided an online form for tenants to report needed repairs. Fill it out, and we’ll get on it right away.


Family unpacking boxesSo you’re moving on? No problem! You’ll just need to email your property manager, or email your intention to leave.

Please note, if you are coming up to the end of your fixed term lease, you’ll need to issue 14 days notice. For example, if your lease finishes on February 21st, you’ll need to send notice by February 7th in order to hand keys back on that date. Please note, we must receive written notification of your intention to leave, otherwise the tenancy agreement remains binding and you’ll need to keep paying rent.

If you are on a ‘periodic lease’, that is a lease with no fixed term end date, you’ll need to give us 21 days notice. You can simply email your intention to leave to your property manager or to:

Here’s a quick quide to help the moving out process as much as possible: Tenant Cleaning Form

Other Useful Links

Understanding your rights and responsibilities is important. Find out how local legislation applies to you, and other useful information resources. Explore our links.


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